Welcome to the Elegant Beauty Supplies Support Center. Find quick answers to common questions about our products, online orders, and retail superstores below.
We provide a massive selection of salon-quality items, including human hair and lace wigs, hair extensions, weaves, professional skincare, cosmetics, and barber supplies like clippers and trimmers.
Yes. We proudly serve everyday beauty enthusiasts as well as licensed professional stylists and barbers.
Yes. Joe's Beauty is our official online store, bringing our superstore inventory directly to your doorstep.
Yes! Licensed Cosmetologists receive a 15% Discount on all non-sale items when shopping in our physical stores. Please ask your cashier for more info and have your license ready.
We sure do! We have a Reward Program that will give you extra savings, let you know about our newest products, and more. Ask an associate in-store how you can sign up today.
Once your order ships, we will email you a tracking number to follow your package directly.
Standard shipping times vary by location. Exact rates and delivery windows are calculated at checkout.
We process orders quickly. Please contact our support team immediately to see if changes are possible before shipment.
We accept all major credit cards and secure online payment processors at checkout.
Absolutely. Our online checkout uses industry-standard encryption protocols to protect your personal and financial data.
In-Store Purchases: No refunds. We offer exchange only (with receipt) for unopened products within 30 days of purchase.
Online Purchases: Our online return policy differs from our physical stores. Please review our official online return policy directly at joesbeauty.com.
For in-store purchases, there are absolutely no exchanges on Wigs, Perfume, Make-Up, Hair Accessories, Electronics, Jewelry, and Drawstring Ponytails.
Once an online return is approved, refunds typically take 3 to 7 business days to reflect on your original payment method.
We operate over 17 physical beauty superstores throughout Florida. You can find us in North Miami, Miami Gardens, Hialeah, Hallandale, Pembroke Pines, Miramar, Orlando, Kissimmee, and Jacksonville.
All locations open daily at 9:00 AM. Closing hours from Sunday to Thursday are 9:00 AM to 10:00 PM. Friday and Saturday closing hours are 9:00 AM to 10:00 PM. Please check our Elegant Beauty Locations page for your specific store's hours.
No. You can walk right into any of our Florida superstores during regular business hours—no appointment required.
Our corporate headquarters and main warehouse are located in Hialeah, FL, but we frequently have open positions across our 17+ retail superstore locations throughout South Florida, Central Florida, Jacksonville and the West Palm Beach area.
Yes. Elegant Beauty Supplies, Inc. is an Equal Employment Opportunity employer. We encourage a wide diversity of qualified applicants, and all qualified applicants will receive consideration for employment without regard to race, color, gender, age, national origin, religion, sexual orientation, disability, marital status, or veteran status.
You can view open positions and submit an application on the Elegant Beauty Supplies Careers page or the Joe's Beauty Job Application portal.
If you cannot find the answer to your question, our customer care team is ready to assist you.